Dear tl;dv Support Team,

I am currently experiencing a critical issue with the tl;dv service, where automatically started recordings for meetings are stopping prematurely. For example, during a 2-hour meeting, the recording sometimes stops automatically after only 5 minutes. This has occurred multiple times and is significantly impacting our ability to record full-length meetings.

Could you please assist in resolving this issue? I would appreciate any guidance on troubleshooting steps or necessary adjustments to prevent recordings from stopping unexpectedly.

Thank you very much for your attention to this matter. I look forward to your prompt response.

Best regards,